Política de reembolso
Returns
We want you and your pup to love every piece from The House of Gary. If something isn't right, we're happy to help.
You have 10 days from the date of delivery to request a return. To be eligible:
- The item must be unused, unworn, and in the same condition you received it
- - It must be in the original packaging with all tags attached
- - Order number is required
To start a return, email us at support@thehouseofgary.com with your order number and reason for the return. We'll walk you through the next steps.
Refunds
Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.
Please note: shipping costs are non-refundable.
Damaged or Defective Items
If you receive an item that is damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue. We'll cover the cost of return shipping and send a replacement or full refund at no extra charge to you.
Sale Items
Items marked as final sale or purchased during a clearance promotion are not eligible for return or refund unless defective.
Exchanges
We currently do not offer direct exchanges. If you'd like a different size or color, please return your original item for a refund and place a new order.
Contact Us
Questions about your return? Reach out to us at support@thehouseofgary.com and we'll be happy to help.